Terms of Service

Sentinel is software for internet service providers (ISPs) to manage customers, billing, payments and MikroTik routers. It is run by the operator of this Sentinel service. By creating an account or using the service you agree to these terms. If you do not agree, do not use it.

You must be at least 18 and able to enter into this agreement for your business. Give accurate information and keep it up to date.

You are responsible for keeping your password and your staff's access safe, and for what happens under your account. Give each person their own login and the lowest role that lets them do their job.

Your subscribers are your customers. You decide what you collect about them and are responsible for having a lawful reason to do so, telling them about it, and answering their requests. Sentinel stores and processes that data for you as described in the Privacy Policy.

You set your own prices, plans and billing rules. Sentinel applies them; it does not decide them.

Online payments go through accounts that you open with payment providers (for example M-Pesa, Pesapal, Flutterwave, ClickPesa or Paystack). Those providers hold and pay out the money under their own terms and fees. Sentinel does not hold customer funds.

Sentinel checks each online payment with the provider before crediting it, but it cannot prevent or undo a provider's outage, delay, reversal or chargeback. Reconcile your provider statements as you would normally.

Sentinel can create, enable, disable and remove customer logins and drop live sessions on the routers you connect, and it can change hotspot walled-garden entries. You are responsible for your router configuration, backups and the credentials you give Sentinel.

Test billing rules, grace periods and suspension on a small group of customers before relying on them across your whole network.

Do not use Sentinel for anything unlawful, to attack or disrupt other systems, to send spam or unsolicited bulk messages, or to try to access another ISP's data. Messages you send through connected SMS, WhatsApp and email providers must follow those providers' rules and the law.

Sentinel is provided as it is. There is no uptime guarantee unless the operator of this Sentinel service has agreed one with you in writing. The service may be interrupted for maintenance or by problems outside its control, including routers, networks and third-party providers.

New accounts start with a 7-day free trial. Any charges after the trial are agreed with you directly by the operator of this Sentinel service before they apply.

To the extent the law allows, the operator of this Sentinel service is not liable for indirect or consequential loss, such as lost revenue or lost customers, arising from the use of, or the inability to use, the service. Nothing here limits liability that cannot be limited by law.

You can stop using Sentinel at any time. Access can be suspended or ended for breach of these terms. Ask for an export of your data before you leave; what happens to data afterwards is described in the Privacy Policy.

These terms may be updated; the date above shows the latest version, and material changes should be communicated by the operator of this Sentinel service. For questions, use the contact details your provider gave you.